RPA FAQ

Questions asked most frequently by our potential clients.

WHAT IS A ROBOT?

A robot for automation of back office processes is a software that moves between different IT systems, just like a human. But a robot is a digital staff member that, having user names and passwords to the IT systems, logs in there and performs the same operations that a human would be supposed to do. It is important that a robot can move freely and without constrains between different and incompatible IT systems without the need to integrate them.

WHY DO I NEED A ROBOT?

A robot performs repeatable and boring tasks thanks to which it releases the time of the employee who can carry out more creative operations, such as, e.g. contacting clients, learning and interpreting regulations, giving opinions, making decisions, etc. These are operations that cannot be carried out by a robot, since they are creative and cannot be described by an IT algorithm. A robot establishes invoices or reminders, meanwhile the employee focusing on more important tasks creates the real value for the company. It is a very good solution for each company, since thanks to robots, they gain a possibility to handle a higher number of clients at the same time.

WHO CREATES ROBOTS? IS IT POSSIBLE TO MAKE ONE BY ONESELF? HOW TO CREATE A ROBOT?

Robots are created by IT companies, however someone who knows Excel sheet very well is able to write a script that is already a basic form of a robot. Each accountant using scripts for automation in his/her everyday work already uses a basic version of the robot, since he/she automatizes repeatable operations, e.g. in Revisor, accountants make scripts for an automatized invoice assignment (import and assignment schemes) all by themselves.

WHEN IS IT PROFITABLE?

Robots are the first IT technology that is cheap enough that almost each company can afford it. Their price starts from several thousand zlotys. It may by higher depending on their advancement level.

If a process in the company takes at least an hour per day, it is repeated every day, it is worth considering robotization, since it ensures return on investment already within few months since implementation of such a solution.

 

WILL SUCH A ROBOT TAKE MY JOB?

“Robots will not take the accountant’s job, but they will change it. The technology, including robotization will allow to the accountants not only to “take a picture of the future”, but also on the basis of the possessed data, to foresee future fiscal and accounting challenges. Robotics accelerates performance of tasks and releases human resources in the organisation, enabling to delegate them to more advanced tasks. Combined with process optimisation, automation enables to release about 40-50% of human resources within the organisation. In consequence, the client satisfaction level increases, since the company provides its services much faster to them and its quality is much better. Also, the innovativeness level in the company also increases thanks to released human resources, improvement of the business intelligence and performing tasks in real time.”

 Source: Robot w służbie księgowości. Roboty nie odbiorą pracy księgowemu, ale ją zmienią, The EY Study Report, January 2018.

 

WHAT ARE THE ADVANTAGES OF A ROBOT?

A robot decreases the costs of handling of a monotonous and repeatable process handling that is tiring for a human. While handling several accounting systems or other applications on websites, it performs the same operations as a human: it logs in, downloads files, opens them, checks up the data and enters the information to the document. The robot’s work cost may be two times, and sometimes even 10 times lower that the employee’s work cost while establishing invoices. A wage of a man-hour of the robot amounts to about PLN 5, while a minimum wage for a man-hour in Poland presently amounts to PLN 13.70.

IN WHICH CASES IT IS WORTH IMPLEMENTING A ROBOT?

YES

  • In 100% deterministic processes and in a stable working environment.
  • In the case of operations that may be described by an algorithm.
  • In the case of full required data package.
  • In the case of a sufficiently large volume of operations.

NO

  • When the process environment is changeable.
  • When contact with people is required.
  • When empathy and individual approach are required.
  • In the case of rarely occurring works.