Robots are presently used the most often in these areas. They are perfect for invoices posting, posting only selected items from multi-items invoices, settlement of employees' expenditures, comparing invoices with orders, entering information to the systems.

Robot may help in automation of costly and repeatable processes in terms of financial risk management, monitoring the receivables from clients, assessment of credit limits, collection of the data from many sources or verifying compliance of the process with the GDPR and personal data processing, as generating automatic reports.

RPA robots are perfect for verification of the data serving for a better risk management, they ensure accuracy and safety of the processing. They also make verification of payments of the clients’ contributions, comparing account statements with the concluded contracts. Every day, they can also automatically confirm payments in the ERP system and enter data to them.

Robots allow telecommunication operators to improve execution of complex, labour-intensive and time-consuming processes, such as invoicing, entering the data, managing orders and their execution, verifying the risk or checking payments. The digital staff member conduct processes without mistakes, decreasing at the same time the costs of complaints and customer service.

The digital staff members in logistics compare stocks with orders, track the whole shipping route, carry out the shipment order process, monitor notifications of deliveries, enter the data to IT systems, compare the data between the systems with the actual state. Similarly as in the case of industry, robots order materials for production, receive finished products to the warehouse, coordinate production processes, their state of execution and many others.

The RPA robots are reliable both in the process of data update in the CRM systems and in the communication with clients. They can move perfectly between the company's profiles in social media, copy information and transfer them to the sales systems. They verify the data, e.g. financial data, generate reports, send e-mails and messages through social media according to the selected criteria.

The RPA robot has a lot of work in this sector. Digital staff members move perfectly between applications serving for contacts with clients and for supporting the work of employees from Customer Service or Call Centre Departments. A robot can automatically generate lists of clients who should be contacted, verify which clients have already been contacted in the CRM system, enter the data and transfer them between particular systems.

There are many possible applications for robots in this sector. From settlement of payments and invoicing, through help with provisioning medical facilities and hospitals with necessary materials, and then verification of orders and their proper settlement. Digital staff members may ensure efficient communication with patients and if services are provided against payment, verify the state of receivables and automatically generate necessary statements and reports.

Digital staff members may be implemented to manage and automatize different tasks related to administration of a system with small intensity. These tasks may pertain to application and the IT infrastructure, including: confirming, testing, diagnostics and bug-fixing. Key, but often time-consuming and monotonous operations may be carried out in more regular time intervals, monitoring the application performance on an ongoing basis which in the end contributes to dependability of IT systems operation.